Cable Forum - View Single Post - NTL Customer Services: Your personal experience

mosaddique · 21-06-2004, 16:19

Rang them about a minor problem with not being able to view updates to my website. Their attempt to fix it left me without the ability to update my website (kept getting permission denied). They fixed the problem (not of my making) 16 days later.

Their technology works very well, however, their support is questionable. Seems to vary with who you get. May be it is their training or lack it of their personnel. Who knows?

On the plus side they are a bit better at answering the phone - The waits are now shorter.

21-06-2004, 16:19	#421
mosaddique Inactive Join Date: Mar 2004 Posts: 14	Re: NTL Customer Services: Your personal experience Rang them about a minor problem with not being able to view updates to my website. Their attempt to fix it left me without the ability to update my website (kept getting permission denied). They fixed the problem (not of my making) 16 days later. Their technology works very well, however, their support is questionable. Seems to vary with who you get. May be it is their training or lack it of their personnel. Who knows? On the plus side they are a bit better at answering the phone - The waits are now shorter.