Funnily enough they did with me, right on the dot.
I even have the receipt to prove it too
The quality of service from Sky has been far superior to NTL's, from the install to the CS when talking to them, the speed at which the onscreen stuff updates blows NTL's out of the water.
Some hate the onscreen interactive graphics (Red dot etc) but at least they work.
Massage the figures all you want, even if I do now pay more for Sky I am happy to because I actually get the service that I am paying for rather than keep witing for it to happen "soon" with NTL's.
I'm sure that someone could do some maths to show how much we actually pay when NTL's TV is not working or we are waiting for it to update etc. I think that Sky will still work out much cheaper then.