Cable Forum - View Single Post - Extension fault

James Vertigan · 21-06-2004, 09:59

Just spent at least an hour on the phone to NTL (trying to get through to 2 different departments) enduring hours of that tinkly piano music interspersed with "great offers from NTL!" On my first mission (the second being getting through to Disconnections to cancel the TV service) I managed to get through to someone in Faults regarding one of our extensions not working properly (we need it for Sky next month!) and the man said there would be a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 callout charge as NTL have only been dealing with this sort of thing for a certain amount of time (think he said 6 months) and as we'd had the line for 9 years, would have a callout charge of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50... was he having a laugh?? If he was, then I'd probably be better off doing it myself!

Haven't managed to get through to Disconnections, yet - unsurprisingly, they're "very busy"!

21-06-2004, 09:59	#1
James Vertigan cf.member Join Date: Jan 2004 Location: Acton, West London & North Devon Age: 41 Posts: 69	Extension fault - callout charge?!?! Just spent at least an hour on the phone to NTL (trying to get through to 2 different departments) enduring hours of that tinkly piano music interspersed with "great offers from NTL!" On my first mission (the second being getting through to Disconnections to cancel the TV service) I managed to get through to someone in Faults regarding one of our extensions not working properly (we need it for Sky next month!) and the man said there would be a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 callout charge as NTL have only been dealing with this sort of thing for a certain amount of time (think he said 6 months) and as we'd had the line for 9 years, would have a callout charge of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50... was he having a laugh?? If he was, then I'd probably be better off doing it myself! Haven't managed to get through to Disconnections, yet - unsurprisingly, they're "very busy"!