My password has been rejected every time I've tried to access my email either by POP or webmail since late Wednesday evening. I've tried contacting ntl twice using the online form at
http://www.ntlhome.com/contact/generic/customer.asp, but I receive an undeliverable notification as soon as the form is submitted.
I was originally an off-net customer but returned to BT about 18 months ago now, so I'm not an ntl subscriber as such in any sense. Is it possible that they've simply terminated my email account? I've had password problems before, but never for anywhere near this long, and it seems tht everyone else's access issues were solved earlier in the week (when mine was working fine). Do I have any choice but to contact them on their extortionate £1/min tech support line?
Strangely enough, I have exactly the same problem with my Freeserve account (which I only check very occasionally as I hardly ever receive mail on it), except it's 6 months since I left them and their site is much more helpful than ntl's, informing me specifically that the account has been locked either due to expiration or breach of T&Cs, and giving a specific email adddress and phone number for contact. It all seems very suspicious to me, I wasn't even aware that ISPs had expiration periods on their email accounts and would have made arrangements long ago if I had known, but since that would require informing tens of people and updating almost as many websites, I thought it wiser to stick with ntl.
Any advice on what could be wrong and where to proceed from here would be greatly appreciated.