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Originally Posted by A=MH²
I think you'll find that IBM will handle things in a far more proffessional and efficient manner, which in turn should cost less.
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Hmmmmmmm. I'm afraid I strongly disagree having experienced the IBM-run IT Helpdesk at ntl.
I think that the quality will go down, the costs will Skyrocket as IBM are involved, and the customer will end up getting a worse deal when the effects of Manpower control filter through after a few months.
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Originally Posted by A=MH²
IBM will be answerable to NTLI so the customer experience, if it does not improve may see the contract with them nullified.
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LOL, sorry but it doesn't work like that. IBM have been in charge of ntl's IT support, etc since 2001, and every single person I've ever spoken to in ntl has been derogatory about the level of service provided by IBM and the prohibitively high costs.
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Originally Posted by A=MH²
We'll just have to "suck it and see".
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Indeed we will.