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steve_smith · 17-06-2004, 08:57

Hi,

My recent problems have also been the first occasion in over a year to question the quality of the broadband service too.

We now have a BT phone line (changed that over from NTL in desperation, and to give us the option to move to ADSL). But, when the BT engineer came out to install it, he told me that we are right at the very end of the reach from the exchange (so only 512k, and with no guarantees on quality). I also need to buy an ethernet router, micro filters, install an extension to plug it in to, pay an activation charge... so I really want to stay with NTL to save all this.

However, although the connection quality has improved over the last couple of weeks, I am still concerned that it is not fixed completely (and I still don't know if it's my cable, or an area problem).

I'm not that bothered about minor amounts of packet loss (running at about 5% this morning) most of the time. However, on occasion it seems to badly affect uploading using FTP.

An engineer did tell me at one stage that he was going to see about moving me to a different UBR (I think that's what he called it), because he thought that might be causing my problems (something to do with over subscription?).

However, no one ever contacted me.

If anyone can help, then it would be much appreciated!

Steve.

17-06-2004, 08:57	#17
steve_smith Inactive Join Date: May 2004 Location: Poole, Dorset Posts: 70	Re: Cablemodem broadband in the Poole area Hi, My recent problems have also been the first occasion in over a year to question the quality of the broadband service too. We now have a BT phone line (changed that over from NTL in desperation, and to give us the option to move to ADSL). But, when the BT engineer came out to install it, he told me that we are right at the very end of the reach from the exchange (so only 512k, and with no guarantees on quality). I also need to buy an ethernet router, micro filters, install an extension to plug it in to, pay an activation charge... so I really want to stay with NTL to save all this. However, although the connection quality has improved over the last couple of weeks, I am still concerned that it is not fixed completely (and I still don't know if it's my cable, or an area problem). I'm not that bothered about minor amounts of packet loss (running at about 5% this morning) most of the time. However, on occasion it seems to badly affect uploading using FTP. An engineer did tell me at one stage that he was going to see about moving me to a different UBR (I think that's what he called it), because he thought that might be causing my problems (something to do with over subscription?). However, no one ever contacted me. If anyone can help, then it would be much appreciated! Steve.