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DamnMachine · 17-06-2004, 02:01

Would very much appreciate any suggestions on where to go next with this problem:

Windows XP machine connected via USB Cable Modem to UK NTL broadband network. NIS 2002 firewall. This is a configuration which worked fine until recently.

However, since installing MS Office 2003, Internet access has stopped working for some users - specifically, those that have used Office.

It's very strange:
- ipconfig /all reports all the usual things fine, including the addresses of two DNS servers that work fine on other machines
- I can ping IP addresses by number, including the DNS servers
- However, any DNS request, such as pinging a domain name, or nslookup reports a failure. nslookup, for example, responds:

*** Cannot find server name for address 194.168.4.100
*** No response from server
*** Cannot find server name for address 194.168.8.100
*** Default servers are not available
Default server unknown
Address 194.168.4.100

If I log out and log in as a different user (one that has not used Office 2003), then everything works fine.

My thinking is:
- since I can ping IP addresses, it's not a hardware problem
- since it works on other users, it must be something specific to some user -- perhaps some Registry key under HKEY_LOCAL_USER?
However, where to start looking?

Any suggestions much appreciated.

17-06-2004, 02:01	#1
DamnMachine cf.member Join Date: Jun 2004 Posts: 28	Ping works, DNS doesnt, some users only Would very much appreciate any suggestions on where to go next with this problem: Windows XP machine connected via USB Cable Modem to UK NTL broadband network. NIS 2002 firewall. This is a configuration which worked fine until recently. However, since installing MS Office 2003, Internet access has stopped working for some users - specifically, those that have used Office. It's very strange: - ipconfig /all reports all the usual things fine, including the addresses of two DNS servers that work fine on other machines - I can ping IP addresses by number, including the DNS servers - However, any DNS request, such as pinging a domain name, or nslookup reports a failure. nslookup, for example, responds: * Cannot find server name for address 194.168.4.100 * No response from server * Cannot find server name for address 194.168.8.100 * Default servers are not available Default server unknown Address 194.168.4.100 If I log out and log in as a different user (one that has not used Office 2003), then everything works fine. My thinking is: - since I can ping IP addresses, it's not a hardware problem - since it works on other users, it must be something specific to some user -- perhaps some Registry key under HKEY_LOCAL_USER? However, where to start looking? Any suggestions much appreciated.