[Wolf]

Hi all. My m8 has got a new cable modem and can only connect it to his laptop via the usb. I tried to get it to work with ethernet but it wouldn't have it. We tried it at my house and it works perfect. I tried it though my network, with his cable, with my cable and it works perfect. But when he took it home and hooked it back up same problem. Has NTL done something to his feed? He hasn't got a home phone so used a phone box. Tech told him that it is his problem. An engineer went out last week and couldn't fix it. I know how to network and everything great on my feed. Can anyone shed some light on the situation?