Quote:
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Originally Posted by Rough.D
HI Folks got a problem that ntl dont seem to be able to fix well not yet
I have an old terayon CM no problem with the modem
The problem as I see it is the cable light goes out on the odd occassion takeing me of the internet as I do not reveive a signal to the modem.
Giving ntl cs its dues they did all they could and said that the signal stregnth I was getting was within the set parameters.
But still no signal to the modem an engineer has been out and checked every thing out and all was fine but Still no signal 
its been on and off for about 6 weeks now. Just latley its almost been a daily thing
It goes of for upto 4 - 5 hours at a time then comes back on Like Now so I got to be quick with this incase it goes again
As you can see I live in Swindon yet I am on a Birmingham router
Any one had this before and has anyone got any ideas as to why this keeps happening |
Hi Rough D,
On and off for 6 weeks seems appauling service.
Cable Light Dropping though is def an NTL Problem although as to why they cannot diagnose that is bemusing.
When the Engineer comes I guess it is at times when it is working or has he left any attenuators etc.
Have you tried the Docs Diag from
here
That will not solve the problem but you may be able to grab dump of the power levels when the Modem drops the connection and point them in the right direction.
As for the Birmingham router when you live in Swindon
although my geography is not great but surely Swindon is in Wiltshire and not even close to Birmingham more near to to even Oxford UBR or even the Reading UBR.
To confirm that take a look
here
From memory I think one of the guys here "justanothernoob" works for NTL and may be able to offer some further guidance if you were to give your Mac Address of the modem.
