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Re: Has anyone else got this problem
OK, going from what you've said, this is almost beyond a doubt a physical issue.
Get in touch with your local fault centre and give them the number of the person you're crossed with; it looks as if there's probably issues at the cabinet. In all likelyhood, the other person will live only a few streets away from you at most (although we won't tell you that for certain, data protection and all that). I very much doubt this is going to be anything switch related, especially bearing in mind the noise on the line. It's going to need a service tech.
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