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Originally Posted by Pulse^
From that, I need to ask NTL about getting some reverse dns lookup sorted out. Or have I go things messed up?
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You are right - but it won't happen.
The host names assigned by NTL actually mean something to NTL engineers and there is zero chance they will change it for you.
In fact I don't know any ISP that will do this for a residential service. The closest I have seen is some ADSL companies allow you to have xxxxx.gotadsl.co.uk (Nildram ?).