Cable Forum - View Single Post - NTL Customer Services: Your personal experience

BeeJay · 12-06-2004, 11:28

I have found service to be very good recently.

Yesterday I lost all channels on both STBs. A call to CS was answered within two minutes and a friendly young lady went through all the reboot and signal sending procedures without any joy.

She then booked me an engineer visit for 4pm the same afternoon.

About half hour later I received a phone call from an engineer to say the fault had been traced to a power failure in a street cabinet and that he was on his way to deal with it.

Service was restored at about 1230 pm and a couple of hours later the same engineer rang to check that all was working OK.

I cannot fault this level of service and am quite happy with NTL generally.

BJ

12-06-2004, 11:28	#418
BeeJay Inactive Join Date: Jun 2003 Location: Poole, Dorset Age: 94 Services: TV L Phone M BBand M 2 x V+ Boxes Posts: 23	Re: NTL Customer Services: Your personal experience I have found service to be very good recently. Yesterday I lost all channels on both STBs. A call to CS was answered within two minutes and a friendly young lady went through all the reboot and signal sending procedures without any joy. She then booked me an engineer visit for 4pm the same afternoon. About half hour later I received a phone call from an engineer to say the fault had been traced to a power failure in a street cabinet and that he was on his way to deal with it. Service was restored at about 1230 pm and a couple of hours later the same engineer rang to check that all was working OK. I cannot fault this level of service and am quite happy with NTL generally. BJ