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Originally Posted by BBKing
In a perfect world I could do it with a snap of my fingers, but this isn't a perfect world. The other alternatives are not to announce anything (as tried in London) for which we get slated, to announce unreasonable timescales (for which we get slated, and rightly). Damned if we do, damned if we don't.
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Right, i would agree with you about that, If NTL actually said anything about this speed increase on thier websites, which, apart from one link, buried deep in the site (that I cant seem to get to without a direct link) DO NOT mention anything about any speed upgrades.
Im sure the majority of NTL customers know nothing about this speed upgrade (Heck I found out in the independent, Id much rather be told by my supplier than a newspaper), so basically, they havent announced much at all.
Customer relations, (on a national level, not on a personal one) from Ntl is appaling, they seem to be incompetant at ANY positive PR exersize,and this is a prime example, If it wasnt for that fact that Telewest wasnt a rival to NTL, TW would be laughing by now.....