I honestly can't see things picking up for Ntl in the near future. They seem to have no drive or ambition. I know they are strapped for cash, but what company aren't? BT are cutting jobs a 5000 a year to make a profit, yet they are still investing in new technology. Sure Ntl are trailing a load of stuff, but is it what the public want? Boosting your speed, and downloading music videos is all well and good, but its not a killer app.
Ntl need some new management at the top to star the ship in a new and exciting direction. Until that happens customers and staff alike are going to continue to be disillusioned with the company. Theres no feel good factor about Ntl like some of the other company.
I'm glad BT are taking this move, its a step in the right direction, however, the really should spend a little more effort on their CS as it is getting a bad as Ntl's used to be
I guess I'm lucky that my when my house was built Ntl and BT installed their cables and stuff so I have a choice, but the choice is only as good as the companys that provide it.