[Earwig]

Well it seems that my phone line can only take 512k so I am stuck with NTL.

I phoned Plusnet and they said to ring BT as there was a problem on the exchange to my house.

Dialling 150 (BT) I got shunted and passed through about 3-4 departments all claiming they could not deal with me either becuase it was not their department or Plusnet was NOT a BT service.

When I finally got through to someone who sort of had a clue I explained to him my situation and what Plusnet had said about the line.

As soon as he heard the word "PLUSNET" he interupted me and said "OH YEAH.....A RIVAL SERVICE EH??"

From then on all I got was negative answers in short sharp bursts.

I was told that in no uncertain terms that my line would NOT take more than 512k so I could not get Plusnets 2MB service. I told him that Plusnet had said that there was a problem with the exchange and that is the reason I had called them? I was then asked if I thought that Plusnet knew more about my exchange than he did? He pointed out that he worked for BT and that unless somebody has been told something that he had not then the exchange was fine. I asked him if there would be any chance of an upgrade to the line at any time in the future? To this I was told NO!!

Was this guy talking crap? Or did I just find an unhelpfull idiot? Is there any other method that I can use to find out what speed my telephone line can take? I would love a faster service but it appears I may be doomed to a lousy 1MB that may or may not be upped to 1.5 sometime this year.........While Telewest get 3MB and even adsl is pushing 2MB from most i.s.p's now. :-(