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Its only a config file update 3 months (including time already waiting) is an aweful long time to achieve such a simple change.
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No it isn't, there's education, training, checking the monitoring tools work, checking all the modems work, checking the capacity calculations, checking the billing works (while rolling out a highly complex billing system), updating 500 odd UBRs, 100+ DHCP servers, several thousand config files. That's not simple.