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ntluser · 08-06-2004, 12:29

The sad thing about all this is we hear complaints about the lack of response from NTL when things go wrong but hear little or no complaints about people not paying for their service possibly because customers are tied into direct debit arrangements before they can get "service".That seems a little one-sided.

Perhaps the moral of the story is that if we wish to get the service we require maybe we no longer ring Customer Services but contact our local radio or TV station instead.

08-06-2004, 12:29	#14
ntluser cf.mega poster Join Date: Jun 2003 Location: Manchester Age: 78 Services: Virgin Media XL Telephone,TV with Tivo box & Superhub3 upto 150Mb Broadband, Sky World, & Freeview+ Posts: 1,901	Re: Double Standards? You decide. The sad thing about all this is we hear complaints about the lack of response from NTL when things go wrong but hear little or no complaints about people not paying for their service possibly because customers are tied into direct debit arrangements before they can get "service".That seems a little one-sided. Perhaps the moral of the story is that if we wish to get the service we require maybe we no longer ring Customer Services but contact our local radio or TV station instead.