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Re: Rant: Outage in Reading 06 June 2004
I know the recent outages in the Reading area over the last 4 days were a pain in the ****, but NTL do provide a 24/7 server status line 0800 0524315 (yeah i know the Reading outages never made it to that)
They also provide a 24/7 fault reporting line 0800 052 2000, however if there is a widespread service problem there may be an automated message indicating that NTL do know there is a problem in your area that is effecting your service.
Best of all is the Tech Support line 0845 650 0121, at least there you can get list of Postcodes for regions affected, and also talk to a flesh and blood person rather than a machine. Here the RG1, RG2, RG6 areas were listed at various times over the Thurs-Sun period.
Yes I know the wait in the queueing system can seem interminable, but hey we only rant when things have gone wrong, we almost never seem to praise NTL when things go right and just work.
Dont give up hope yet. As the network gets bigger there is most likely always going to be a fault somewhere (It's always raining somewhere in the world right ?) However the majority of the time it wont affect you.
Be thankful that competition means they will eventually get around to fixing the faults. Anyway during those outages I managed to get my lawns mowed, creosote the fences and trim the hedges :¬)
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