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KbdNoOni · 07-06-2004, 15:44

Both broadband and TV were out (for me and next door) in Reading from approximately 16:30 to 21:00 on Sunday 06 June.
I had to dig an old set-top antenna so I could laugh at Clarkson...

The thing that really ****ed me off was that there was no way of knowing if NTL knew they had a problem, no way of finding out how long it would be to fix it (if they knew) and most of all no one to shout out about it!

NTL provide a 24 hour service.
Not providing 24 hour support is going to drive me away much faster than outages and other crap.

07-06-2004, 15:44	#1
KbdNoOni Inactive Join Date: Feb 2004 Location: Reading Age: 67 Posts: 15	Rant: Outage in Reading 06 June 2004 Both broadband and TV were out (for me and next door) in Reading from approximately 16:30 to 21:00 on Sunday 06 June. I had to dig an old set-top antenna so I could laugh at Clarkson... The thing that really ****ed me off was that there was no way of knowing if NTL knew they had a problem, no way of finding out how long it would be to fix it (if they knew) and most of all no one to shout out about it! NTL provide a 24 hour service. Not providing 24 hour support is going to drive me away much faster than outages and other crap.