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Originally Posted by bigitup_j
ntl customer services have been pretty good in my experience. fairly quick and extremely helpful.
my only gripe is that faults is closed on sundays and late evenings (when most problems occur!)
i would like customer services open until 10pm on weekdays and 8pm on saturday. and 9am-5pm on sunday, surely that can't be tooo difficult. (of course 24/7 would be better)
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If they can offer broadband support till midnight, they can surely run faults for TV services till the same times.
If I have a TV fault inevitably it's when I'm watching it, and that, cos I work weekdays, means it's gonna be found out of CS hours.
I don't see why TV services should be inferior to anything else ntl offer. If you do phone CS out of hours with a total phone failure (no doubt not on your ntl phone
), eventually you might be lucky enough to hear of another number that can be called 24 hours. That to me indicates that faults for everything could be run 24 hours as well after all the service is supposed to be 24/7, and if it's just a case of ntl's system needing a computerised kick up the backside (message sent to STB by CS) which is usually all that's needed, it would save a lot of customer anguish.