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Originally Posted by bigitup_j
ntl customer services have been pretty good in my experience. fairly quick and extremely helpful.
my only gripe is that faults is closed on sundays and late evenings (when most problems occur!)
i would like customer services open until 10pm on weekdays and 8pm on saturday. and 9am-5pm on sunday, surely that can't be tooo difficult. (of course 24/7 would be better)
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Yes, you would think that NTL could provide some cover 24/7 when they have that many customers. If there aren't enough calls to keep them busy during the night they could be busy answering emails, etc. They must lose revenue from disgruntled customers who cannot get faults rectified or booked for engineers. There must also be lots of customers who want to upgrade their DTV packs for something special but don't bother when they find out that they cannot do this until after the event.