hi pem,
are you referring to the ntlworld.co.uk service page? if so, northampton doesn't seem to be on there..
i've just done a trace to the server :
Tracing route to server108-12.4u-servers.co.uk [195.20.108.12]
over a maximum of 30 hops:
1 22 ms 37 ms 72 ms 172.22.71.254
2 7 ms 15 ms 23 ms nrth-t2cam1-a-ge-wan34-102.inet.ntl.com [213.104.142.9]
3 7 ms 290 ms 142 ms nrth-t2core-a-ge-wan61.inet.ntl.com [213.106.255.37]
4 9 ms 7 ms 29 ms nth-bb-a-so-230-0.inet.ntl.com [62.253.185.109]
5 12 ms 23 ms 22 ms gfd-bb-b-so-400-0.inet.ntl.com [62.253.185.98]
6 15 ms * 11 ms tele-ic-2-so-100-0.inet.ntl.com [62.253.185.74]
7 70 ms 87 ms 207 ms 212.250.14.18
8 67 ms 16 ms 14 ms server108-12.4u-servers.co.uk [195.20.108.12]
Trace complete.
arghhh whats causing this??