Quote:
|
Originally Posted by ntlrocks
well a simple reboot shouldnt deserve for a customer to recieve a refund?.....no service is fault free any where....keep your box well ventilated on all sides.
|
Problem is that a simple reboot is insufficient:
1) Pull the plug and switch back on (you havent tried to get behind my TV/STB/DVD/VCR/XBox/Router to know how much of a task that is fighting past the spaghetti) - zilch on the subscribed channels
2) Pull the plug, pull the STB card and wipe it, reinsert and switch on - still naff all
3) So phone CS,. Great, exercise that digit for the press xyz options 20 times and go on hold for ## minutes to repeat 2 because they don't beleieve that you have done it already then do 2 again at thier insistence BUT adding a read out the card number to CS in the process (why don't they have this and my ntl home phone number logged on their systems)
So this is not a simple reboot issue. It's an ntl messing up the system issue. That's deserving of a credit for anyone who has service out for more than a minimal time