Quote:
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Originally Posted by scot
When I connected today, a pop-up window offered this free "superior replacement" for Correct Connect. 
May I suggest caution in accepting this offer, as a result of my attempts.
I'd be interested in reading about more-experienced members' findings. 
With my 300kB (?) connection, the whole process took me about an hour. There are three separate exe files to download and open, the last one of which takes many minutes and has a "time remaining" counter which actually increases. The licence for some third-party software grants extensive background sending and receiving rights to NTL. One of my protection programmes warned of a "serious registry change" at one stage. The end result is a window which appears when clicking an icon. It says "Broadband Medic is loading, please wait..." ... and nothing else happens. I tried downloading/installing once from the pop-up window, and then from the NTL website link, with the same result. 
When I used GoBack to revert to a time prior to this mess, it crashed each time I started to scroll back - has never done that before. I got around that by switching to yesterday's date. Can't praise GoBack enough - great parachute! Finally, I had to switch-off the cable modem a couple of times before getting any Internet Explorer sites, although all the LEDs seemed to be normal.  |
no such thing as a 300k connection on ntl... it will be either 150k or 600k
anyway... try uninstalling the bbmedic completely and and also correct connect from the add/remove programs if it is there, and then downloading bbmedic again from the website.
To uninstall bbmedic completely:
1. Bring up the Task Manager [press CTRL, ALT and DELETE at the same time]
End task on Motive related processes:
MotiveSB.exe
MotiveBrowser.exe
MOTIVE~1.EXE
mad.exe
2. Right click on the broadband medic icon in the Task tray, by the clock, and select Close.
3. Click on Start > Run > type the following %temp% press OK
Select the ntl folder that appears in the temp folder, Right click and delete.
4. Go to the †˜Common Filesââ‚ƚ¬Ã¢â€žÂ¢ folder by opening Windows Explorer (Press Windows key and the †˜Eââ ‚¬â„Ã⠀šÃ‚¢) or Double click †˜My Computerââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢, then go the C: drive, Program files, expand the Common files and look for the Motive folder. Right click and select delete.
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