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steve_smith · 04-06-2004, 15:10

Dear all,

Update from the BH12 post code area...

Well, just got back from a few days away, and I returned to find that the connection is at least working.

However, I'm still getting 5%-10% packet loss. Any packet loss is unacceptable in my opinion, my brother is on NTL Broadband in London and he can run the same tests to the same IPs as me and gets zero packet loss. The problem manifests itself as the occasional slow loading of web pages, and the occasional "page could not be found". I should imagine that this level of connection quality would definitely affect people who partake in online gaming etc.

Also, it's no surprise by now that the promised call from the NTL engineer never happened (they were meant to phone last Saturday, but didn't, and I have no messages on my answer machine since then).

We are in the process of moving our NTL phone line back to BT. I don't suppose cancelling our NTL phone affects our broadband, since that arrives in the house via coax cable, and not to the same box as the phone?

As soon as we are across to BT and I have ADSL set up and working, we can dump NTL completely.

Thanks to all those who replied with useful information and help.

Cheers,

Steve.

04-06-2004, 15:10	#13
steve_smith Inactive Join Date: May 2004 Location: Poole, Dorset Posts: 70	Re: Cablemodem broadband in the Poole area Dear all, Update from the BH12 post code area... Well, just got back from a few days away, and I returned to find that the connection is at least working. However, I'm still getting 5%-10% packet loss. Any packet loss is unacceptable in my opinion, my brother is on NTL Broadband in London and he can run the same tests to the same IPs as me and gets zero packet loss. The problem manifests itself as the occasional slow loading of web pages, and the occasional "page could not be found". I should imagine that this level of connection quality would definitely affect people who partake in online gaming etc. Also, it's no surprise by now that the promised call from the NTL engineer never happened (they were meant to phone last Saturday, but didn't, and I have no messages on my answer machine since then). We are in the process of moving our NTL phone line back to BT. I don't suppose cancelling our NTL phone affects our broadband, since that arrives in the house via coax cable, and not to the same box as the phone? As soon as we are across to BT and I have ADSL set up and working, we can dump NTL completely. Thanks to all those who replied with useful information and help. Cheers, Steve.