Hi Guys,
I work for ntl and have worked in different departments for the last 4 and half years. I cannot defend everyone because in every company you have your bad apples, however i know there is plenty within ntl that are like myself who will treat all customers as i or you want to be treated. I think Emma went the right way about it - it certainly kept us on our toes but at the end of the day ntl have let another customer down at a important time.
As they say first impressions count
