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Originally Posted by MattyNeth
Hi Steve - I live in North Bournemouth (BH9 postcode) and have had problems ever since the problems developed in the SO postcodes on 30th April. Exactly the same problems as you have explained on my 128k set-top box "service". Intermittent access - I was on the computer for about 4 hours last night and was able to access about 5 pages in that time.
Last Wednesday I rang to complain about the service and the rep said "I shouldn't do this but I'm going to refund you for this month's broadband". That may be all well and good but all I want is access to my broadband.....
It may be worth a call to try and get some money back.
I am now right on the very edge of cancelling my broadband, and getting ADSL. Though I don't want a BT phone line as bizarrely the NTL phone and TV has been perfect.
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I'm another BH9 broadband customer, using a stand-alone cable modem (one of the original trialists in the area) and like the rest of you have been having constant problems for the last 2-3 weeks. This weekend was a joke!
I also complained to billing and they've refunded me my broadband costs for the month.
I can't quite make up my mind whether to ditch NTL and go back to BT.. Since I don't have NTL TV, just the phone line, it's not a great problem.. But there was *nothing* wrong with the service until Southampton went screwy...
Chris