[BIGZIPZ]

My set-top-box needs rebooting all the time, and when I am using all my down speed and up speed, the tv service really lags, especialy changing channels and loading interactive service. Unless it's always laggy? TV hangs alot too, which wont resolve without a reboot. When i was on Telewest, I remember being disconnected only a couple of times in 12 month period, with this Box, its several times daily, when I call customer services, its always a problem with my computer, the usual excuse it Zone Alarm, never there box, or so they say (I tried a clean install of my brand new pc, with nothing else running but windows xp default stuff, and the same thing happened)
Some guy on another forum told me the keys to get to the fault log in the engineers menu, using the remote control, everytime my connection fails, it says "Cable modem ranging failure" when I quoted this to customer services I was told it was a technicians matter, and they would forward it to them, and they would call me back. That was in March. No call ever received :/