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Originally Posted by arcamalpha2004
Yes they can make changes to the contract, I do not deny that, but I signed an unlimited use contract, if they want to change that, that is up to them, they have as yet to send me a new contract.
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By sending you the letter that is your confirmation, in writing that your terms of service have changed. Untill you get that letter, IMO you are entitled to argue your service is unlimited. I continually state that I believe it is unreasonable for ntl to claim that you have such a substantially changed terms of use from unlimited to capped, without specific notice in writing. However, in practice as until you get the letter ntl are disinterested in you, you still have unlimited use.
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Having sent out new t&c's to sign, they should also give you the option of ending your contract.
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By sending the letter, I beleive that is sufficient to trigger the significant change in service provisions of the contract giving you the ability to cancel it with due notice (30 days). As ntl seem not to wish to loose customers and to date nobody has publicly admitted to being cut off (and ntl deny that they have cut anyone off), 30 days notice on both sides is reasonable.