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Originally Posted by MovedGoalPosts
It doesn't surprise me that NTL rate well for value for money
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Err, a 22% rating on VFM isn't actually that great, they're only the "best of the worst"...!
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If you do subscribe to TV, phone and broadband, it works out quite competetive, when compared to BT phone line (even if you then have a discounted call supplier), Sky, and ADSL.
In theory ntls email, newsgroup, web sites (with broadband plus) also offer good services - when they are working. That frequent failure issue is where ntl let themselves down and no doubt slip down the satisfaction rankings, together with CS support being poor.
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This is, of course, the problem. Any big organisation should *not* let itself down with continual failings like this, to do so seems to imply a lack of care about its customer base that is, in the long run, economic suicide.