Quote:
|
Originally Posted by MovedGoalPosts
I doubt it's a case of the smaller ISPs necesarily being better (clara.net are quite large really, but more business orientated), but I suspect that thier users may be more computer savvy than the mass market ISPs. As a result they may call CS less often, and thus have less experience on which to base their views.
|
I also think the smaller company values its customers more, whereas the larger companies tend to treat them as ten-a-penny. I know that I favour small companies - more chance of them knowing me and being keen to give good customer service. I could just be naive though
