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01-06-2004, 18:09

Which? Magazine have just published a report on ISPs and (surprise, surprise!) NTL comes right down at the bottom for satisfaction and services!!

In fact *ALL* of the major players, AOL, Wanadoo, Tiscall, NTL and BT Yahoo ended up with only 30-33% of people saying they were "very satisfied" and on value for money NTL was the "best"(!) with 22%, wheras BT Yahoo got only 11%!!

Top of the list for satisfaction were all small players, Claranet at 71%, Waitrose.com at 61% and Plusnet at 59% (Pipex was fourth with 53%), although all of these were on pretty small (under 100 people) responses, whereas the major ISPs had comments from around the 1000 people mark.

So does this mean the smaller ISPs are *really* better, or is it just that not enough people have had time to get ******ed off with them?

01-06-2004, 18:09	#1
Graham Guest Posts: n/a	Which? ISP report Which? Magazine have just published a report on ISPs and (surprise, surprise!) NTL comes right down at the bottom for satisfaction and services!! In fact ALL of the major players, AOL, Wanadoo, Tiscall, NTL and BT Yahoo ended up with only 30-33% of people saying they were "very satisfied" and on value for money NTL was the "best"(!) with 22%, wheras BT Yahoo got only 11%!! Top of the list for satisfaction were all small players, Claranet at 71%, Waitrose.com at 61% and Plusnet at 59% (Pipex was fourth with 53%), although all of these were on pretty small (under 100 people) responses, whereas the major ISPs had comments from around the 1000 people mark. So does this mean the smaller ISPs are really better, or is it just that not enough people have had time to get ******ed off with them?