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MovedGoalPosts · 01-06-2004, 17:46

Mine went too - found out on the Sunday evening, just as I settled down to find something other than BigBrother and other reality s***e to watch. Had to resort to the DVDs

Called CS on Monday morning, took about 10 minutes to get through, after spending a couple of minutes just working through the press 2, now 5, no 3 and so on options - not bad i suppose or perhaps I just got lucky and called before most people had got up. Nothing mentioned about a credit though, yet the box once it was resent a signal started up fine.

I suspect something happened Sunday lunchtime, cos I did notice then that cable radio, went off. The CS bod did say there was a lot of it about, implying that they were in for a worse day than normal.

The annoying thing though is you ring CS on the Sunday, which the TV screen tells you to do. You find that CS faults aren't working, which is absolutely pants for a service that should be 24/7. BUt then annoyingly get all sorts of promotional blurb for broadband, and hear that they have support, at weekends up till midnight.

If ntl can do BB support at weekends, and into the evenings, why can't they do faults support for all their services (there was a number for a total telephony failure). Surely all services are equal?

01-06-2004, 17:46	#11
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 62 Posts: 15,868	Re: All my TV packs gone. Mine went too - found out on the Sunday evening, just as I settled down to find something other than BigBrother and other reality s***e to watch. Had to resort to the DVDs Called CS on Monday morning, took about 10 minutes to get through, after spending a couple of minutes just working through the press 2, now 5, no 3 and so on options - not bad i suppose or perhaps I just got lucky and called before most people had got up. Nothing mentioned about a credit though, yet the box once it was resent a signal started up fine. I suspect something happened Sunday lunchtime, cos I did notice then that cable radio, went off. The CS bod did say there was a lot of it about, implying that they were in for a worse day than normal. The annoying thing though is you ring CS on the Sunday, which the TV screen tells you to do. You find that CS faults aren't working, which is absolutely pants for a service that should be 24/7. BUt then annoyingly get all sorts of promotional blurb for broadband, and hear that they have support, at weekends up till midnight. If ntl can do BB support at weekends, and into the evenings, why can't they do faults support for all their services (there was a number for a total telephony failure). Surely all services are equal?