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Originally Posted by blenky
I don't know if this observation has been made before - the thread is just too long to read it all!
I can't see ntl having the software to globally monitor each user to identify where anyone exceeds the 1 GB limit three times within a 14 day rolling period! I think they only respond to complaints of poor speed from individuals. The clue is in the letter where it says:
"some of our broadband customers in your area have been experiencing deterioration in the service we offer them. "
I believe that at that point, and at a local level, they will monitor the area to determine if it is a fault or caused by heavy usage.
If you live in a 'light' download area I reckon you will never get a letter no matter how much you download.
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Actually, they quite possibly already do have the software to track individual usage of the network.
I think you are right though. NTL don't seem to have gone in heavy handed and written to everyone who exceeds the cap. The do seem to be limiting it to excessive users who may be impacting the service for other customers in the area.
I get the impression that the cap has been implemented so that NTL have a definate point at which they can decide you (or any user) are making excessive use of the network. As a footnote, when I joined (although I cannot find a link to the AUP of the time), I read through the AUP and it did state that if I made excessive use of the network, I risk being banned. I think all they have done is defined "excessive use" as 1 Gig.