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MattyNeth · 01-06-2004, 08:55

Hi Steve - I live in North Bournemouth (BH9 postcode) and have had problems ever since the problems developed in the SO postcodes on 30th April. Exactly the same problems as you have explained on my 128k set-top box "service". Intermittent access - I was on the computer for about 4 hours last night and was able to access about 5 pages in that time.

I have virtually given up trying to get online now. I called last night and at last they are going to send an engineer out, though the rep said that she couldn't guarantee he/she would phone!

I just can't understand why the broadband helpdesk has no idea about the BH9 and SO region despite the taped message when you call? I also cannot understand why it has been 32 days now and the service has actually got worse (at least before when I got on it would be for a period of hours rather than less than 10 minutes before being dropped).

Last Wednesday I rang to complain about the service and the rep said "I shouldn't do this but I'm going to refund you for this month's broadband". That may be all well and good but all I want is access to my broadband.....
It may be worth a call to try and get some money back.

I am now right on the very edge of cancelling my broadband, and getting ADSL. Though I don't want a BT phone line as bizarrely the NTL phone and TV has been perfect.

JustAnotherN00b - unless NTL have not changed their taped message when ringing for Broadband support the issues in Southampton have not changed (and it's still on the ntlworld service status page). Taped message says "known problems in the BH9 and SO postcodes".

01-06-2004, 08:55	#10
MattyNeth Inactive Join Date: May 2004 Posts: 7	Re: Cablemodem broadband in the Poole area Hi Steve - I live in North Bournemouth (BH9 postcode) and have had problems ever since the problems developed in the SO postcodes on 30th April. Exactly the same problems as you have explained on my 128k set-top box "service". Intermittent access - I was on the computer for about 4 hours last night and was able to access about 5 pages in that time. I have virtually given up trying to get online now. I called last night and at last they are going to send an engineer out, though the rep said that she couldn't guarantee he/she would phone! I just can't understand why the broadband helpdesk has no idea about the BH9 and SO region despite the taped message when you call? I also cannot understand why it has been 32 days now and the service has actually got worse (at least before when I got on it would be for a period of hours rather than less than 10 minutes before being dropped). Last Wednesday I rang to complain about the service and the rep said "I shouldn't do this but I'm going to refund you for this month's broadband". That may be all well and good but all I want is access to my broadband..... It may be worth a call to try and get some money back. I am now right on the very edge of cancelling my broadband, and getting ADSL. Though I don't want a BT phone line as bizarrely the NTL phone and TV has been perfect. JustAnotherN00b - unless NTL have not changed their taped message when ringing for Broadband support the issues in Southampton have not changed (and it's still on the ntlworld service status page). Taped message says "known problems in the BH9 and SO postcodes".