[Nemesis]

Dear Customer,

Today at around 10:20 one of the distribution routers in the PIPEX core network developed a problem, causing leased lines connected to the router to lose connectivity. The distribution router had lost it's link to the node connecting to the core network. After around 10 minutes the connection came back up, but the connection flapped several times again until around 10:41.

PIPEX Core Networks team investigated the fault and suspected a possible problem with the Gigabit Ethernet Interface Processor (GEIP) on the distribution router. For this reason a new GEIP was sourced in case the failure happened again. At around 12:10 the problem occurred again, and so the new GEIP was transported to the Harbour Exchange data centre. At around 13:30 the new GEIP was installed into the router and the router was then rebooted. Once the router had finished rebooting leased line connectivity was restored.

PIPEX have opened a case with Cisco TAC to investigate why the problem occurred and to attempt to prevent it from happening in the future.

We apologise for the inconvenience caused by this.

Regards

PIPEX Communications Support