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BIGZIPZ · 31-05-2004, 16:17

Hi, is it uncommon for NTL to not bother replying to you, when you tell them of a problem by email?

Several weeks ago, I tried to order a PPV event on the TV ON Demand thing, being a plonker, I was feeding in my old sky digital pin when being asked, and was locked out. The message told me to call customer services to get it unlocked, or wait 24 hours. I phoned up but there was no-one home, just the office closed message, I emailed em to enquire how i'm supposed to get it unlocked in time to watch the repeat in the morning, and I got zilch back from them.

31-05-2004, 16:17	#1
BIGZIPZ Inactive Join Date: May 2004 Posts: 92	NTL Email ignorance Hi, is it uncommon for NTL to not bother replying to you, when you tell them of a problem by email? Several weeks ago, I tried to order a PPV event on the TV ON Demand thing, being a plonker, I was feeding in my old sky digital pin when being asked, and was locked out. The message told me to call customer services to get it unlocked, or wait 24 hours. I phoned up but there was no-one home, just the office closed message, I emailed em to enquire how i'm supposed to get it unlocked in time to watch the repeat in the morning, and I got zilch back from them.