[carthage]

Originally Posted by Bex

1.I don't generalise,
2.I purely look at their customer handling skills.
3.Though I never announced all NTL CS people are liars/bad/incompetant


Not all CS advisors are liars and incompetant - I used to work for ntl and I was pretty good - You do get some who are awfull but when you think of what they have to endure for the campany and the stress etc etc - then cut them a little slack

4.I have not seen any evidence to suggest they are not incompetant, not liars and not bad.

With me they have just lost the best csa they had - and if I dont say it no one elsde will - Who else saved them 4.700.000 in lost revenue and they did not even say thank you
is it me or are these statements inconsistent......??????