Cable Forum - View Single Post

steve_smith · 30-05-2004, 09:54

Thanks for the helpful replies.

My cablemodem is the little NTL standalone silver box (NTL:Home 200 written on the bottom of it).

The main frustration is that each time you phone back after an engineer has called and say to them "no, whatever you have done, it's still not working" seems to reset the situation back the square one, and you have to wait another 48 hours before someone is supposed to contact you. However, 9 times out of 10, it seems that no engineer bothers to call you. So you phone back and they open a new ticket and tell you to wait another 48 hours.

This is how I've spent the last month. I wouldn't mind so much, but I work at home 2 to 3 days a week, and use the connection to pick up my email etc. from work. Hence not only personal frustration, but it makes it very difficult and expensive to do my job (having to go back to dialup when the cablemodem is not working). Something else I would like to discuss with them, the question of compensation (although I'm sure they just say "no").

I think we will be changing to BT. However, when we signed up with NTL it was only because BT couldn't do ADSL for us (to far from the telephone exchange). I just hope that situation has changed!

Steve.

30-05-2004, 09:54	#4
steve_smith Inactive Join Date: May 2004 Location: Poole, Dorset Posts: 70	Re: Cablemodem broadband in the Poole area Thanks for the helpful replies. My cablemodem is the little NTL standalone silver box (NTL:Home 200 written on the bottom of it). The main frustration is that each time you phone back after an engineer has called and say to them "no, whatever you have done, it's still not working" seems to reset the situation back the square one, and you have to wait another 48 hours before someone is supposed to contact you. However, 9 times out of 10, it seems that no engineer bothers to call you. So you phone back and they open a new ticket and tell you to wait another 48 hours. This is how I've spent the last month. I wouldn't mind so much, but I work at home 2 to 3 days a week, and use the connection to pick up my email etc. from work. Hence not only personal frustration, but it makes it very difficult and expensive to do my job (having to go back to dialup when the cablemodem is not working). Something else I would like to discuss with them, the question of compensation (although I'm sure they just say "no"). I think we will be changing to BT. However, when we signed up with NTL it was only because BT couldn't do ADSL for us (to far from the telephone exchange). I just hope that situation has changed! Steve.