Steve,
Sorry this post seems to have been overlooked.
Second engineer seems to be talking about digging up the garden and re laying the cable which is more commonly known as a repull.
Customer Service with NTL is usually p1ss poor as you have endured.
I will probably get flamed for that but who cares so moving on to address the problem you are getting - what Cable Modem or Set Top Box do you have ??
It is unexcuseable that they have closed your fault tickets without a resolve.
All is not lost though as there is a certain Mod/Admin here that will have contact details for the MD of your region and will no doubt appear in here soon (Cough Neil).
As for moving to ADSL from mine and his perspective it will probably be the best choice you ever make.
