Cannot see the point in a poll that let's you see what one another has voted, I voted hit and miss, but then you can see that
My last experience of cs was when I called to alter my broadband package.
I told them I wanted to drop down from 1 meg to 600k due to the impending increase, but the feeling I got from the person I spoke to was that the increase would go ahead anyway, which was more or less their words to me.
Yet I read of other people's experiences where they have phoned NTL to do the same thing, and been offered discounts to keep their 1mb.
Something is very wrong in the above scenario, is there no benchmark at all at NTL? where all customers are treated the same?
They certainly know how to rub people up the wrong way through conflicting treatment of customers.
I am gradually cutting back on what I take from NTL, because to be honest I do not think that they are delivering with any consistency.