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Originally Posted by Tezcatlipoca
*Moved to BB Support & Discussion, & merged with the Speed Increase thread*
From what I have read here at CF, NTL's 1Mb to 1.5Mb increase *will* also happen for Broadband via Set Top Box (STB) users, as well as for Standalone Cable Modem (SACM) users (unlike Telewest's 1 to 1.5Mb increase).
But, there are apparently "issues" for some people with the current 1Mb STB BB service, so I assume they would also occur for some (upcoming) 1.5Mb STB BB users too. I can't think of any recent threads offhand, but I have seen posts saying that 1Mb BB via a STB is "flaky" etc.
I think NTL give people SACMs if they have a problem with BB using an STB.
See this:
http://www.cableforum.co.uk/board/sh...5&postcount=84
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There are some cases where 1mb can be problematic on certain models of set top box, but this is a tiny minority. I run 1mb via set top box and it's brilliant.
Ultimately, if a customer absolutely insists they want a SACM, this would not be refused, even if they want to keep the set top box. But if there's no problem with the service via Set Top Box and it's just the customer's own personal preference, then obviously this would normally involve a new 12 month contract.
Each case is always taken on its merits.