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Originally Posted by Mark B
We're not trying to pull a scam on anyone, we really aren't.
If a customer was to request a SACM of their own accord, out of personal preference, when their existing service is working fine, it'd be a 12 month contract. If the company recommends it for whatever reason, then no new contract is needed, I've dealt with one or two myself like that.
Customer satisfaction is what we're after, not conning people into new contracts, that really is not the way we work.
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Hi Mark, in the scenario you explain I see no prob, as you say, if a customers present system is working fine then that would mean a new 12 month contract,if they just want sacm through personal preference.
But what other benefits are there of the new sacm, as posted by someone earlier, the present stb's should be capable once the speeds are implemented?