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Originally Posted by arcamalpha2004
I misread it too  how naughty it was for me to think it said " scam ".
Thing is, why are they renewing the current stb's if as somebody said, the current ones can handle the 1.5 mb with no problems?
Is it after all a SCAM to get us all back to 12 month contracts?
Perhaps somebody from NTL can enlighten us on the cons of the new format? |
We're not trying to pull a scam on anyone, we really aren't.
If a customer was to request a SACM of their own accord, out of personal preference, when their existing service is working fine, it'd be a 12 month contract. If the company recommends it for whatever reason, then no new contract is needed, I've dealt with one or two myself like that.
Customer satisfaction is what we're after, not conning people into new contracts, that really is not the way we work.