I am sure NTL post here on an official basis. Otherwise why would they vanish as soon as the problems start to appear. It would not be hard for one of them to post even something short like "thanks for the feedback....we are looking into sorting out the problems and will give a further update when we know more"
Well, it would not be hard if it were not for the fact they have to discuss what is posted here in some musty old board room before anything is posted.
Just speculation of course
