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Originally Posted by KenK
Not an essay, but I would like to see some sign that those in a position to have got the message(s) and are in fact planning to do something about it. Otherwise, I can only assume that all this feedback has disappeared into the black hole of ntl Customer relations, and we have all (nearly 600 posts now) been wasting our time providing it.
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I agree that it would be nice to get some feedback from ntl: as several common points have been raised by a number of users, e.g. performance problems, Mini Guide problems, etc. Having said that, I think their immediate priorities are to complete the e-TV work for L3.1 and then get B3.2 rolled-out. Shortly after that would be a good point to stake stock of the feedback they've received via CS, Cable Forum and Digital Spy as all customers will have an EPG that is pretty much identical in terms of looks and functionality (well, apart from those stuck with B1.5). It would be particularly interesting to hear if ntl: have been surprised by any of the feedback received so far, e.g. they might have been expecting comments about performance but maybe something that wasn't previously on the agenda is now being considered?