[KenK]

Originally Posted by towny

Ntl didn't start this thread. Somebody called Sam who works for NTL started this thread. She did so entirely voluntarily, in an attempt to improve the service her employer gives to its customers.

Edited highlights of Sam's post that started this whole thread; my emphasis:

"we have begun the rollout of the much discussed CR3 software to Langley...
We are now in a position to answer questions...
We would also welcome your feedback...
Please use this thread specifically for questions directed to the ntl product team regarding the new software, or to share your feedback with us
We won't be in a position to respond to questions as they come up, but Neil has kindly agreed to ... send them to us. We will then respond once we have collated all of the answers...
we will not answer questions about future developments, other than to give general intentions. We will, however, answer all queries, technical or otherwise, on this specific software where we can...
We look forward to your comments and questions."

It may be "unofficial", but I doubt that she posted all this entirely without the knowledge of her employers and colleagues.

Originally Posted by towny

It's for certain that communicating directly with customers through a website with a history like ours is not part of Sam's official job description.

Probably not, but she used only this website to announce upgrade dates for all the regions. I cannot believe those were unauthorised leaks.

Originally Posted by towny

I have no doubt that she and others have taken notes and have passed on the feedback to those in a position to do something about it. Personally I don't feel the need to see an essay by Sam in response to every question raised here before I am satisfied this is the case.

Not an essay, but I would like to see some sign that those in a position to have got the message(s) and are in fact planning to do something about it. Otherwise, I can only assume that all this feedback has disappeared into the black hole of ntl Customer relations, and we have all (over 600 posts now) been wasting our time providing it.

Years of development, months of "testing", and they managed to produce this. It was bad enough when it first appeared, but why has the 1:10 am channel hopping suddenly started?????????????????? And when is it going to stop?????????????????