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Originally Posted by KenK
ntl started this thread, way back in March at the start of the roll-out, with the comment "We are now in a position to answer questions that you might have about the new software". There have been plenty of questions asked, is it not time for some answers? Why did they bother starting the thread if they did not intend to respond?
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Ntl didn't start this thread. Somebody called Sam who works for NTL started this thread. She did so entirely voluntarily, in an attempt to improve the service her employer gives to its customers. It's for certain that communicating directly with customers through a website with a history like ours is not part of Sam's official job description. She is doing this because she wants to, and because she cares about her job. Lack of care for customers is something NTL is routinely accused of, so where there is evidence of staffers who obviously do care, I think we could all afford to give them our full support.
Sam has responded in this thread more than once, as have other staffers who are members of the forum. I have no doubt that she and others have taken notes and have passed on the feedback to those in a position to do something about it. Personally I don't feel the need to see an essay by Sam in response to every question raised here before I am satisfied this is the case.