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Originally Posted by Hodders
Just phoned through to report a fault and after a 15 minute wait got told that all their systems were down and I would have to phone back tomorrow !
Why can't they tell me this at the beggining of the wait ?
Given that all the people who called today, are going to call back tomororow, what is the best time to call ?
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I have found that 8am is as good a time as any. I got fed up trying to phone from work during the day as their systems always used to direct my call to the helpdesk of the Fracnhise local to my office rather than the one for my home, although they may since have fixed this.