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Originally Posted by homealone
is there an English (UK) option? - if so try that.
remember any user name etc, has to match exactly what is sent, Alanmelon had it right
- so peppie should be peppie
- Peppie would be Peppie
- PeppiE would be PeppiE
- but I think it is the language setting that is the problem 
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Sorry to be a pain but its English US only.